Privacy Policy
Last updated: 17 October 2025
1. Information we collect
At Alken we take your privacy seriously. This policy explains what information we collect and how we use it.
We may collect the following information when you interact with our website:
- Contact details: name, email address, phone number
- Browser and device information
- IP address
- Website usage data (pages visited, time on site)
- Information voluntarily provided through contact forms
2. How we use your information
We use the collected information for the following purposes:
- Responding to your enquiries and contact requests
- Improving our website and services
- Complying with legal obligations
- Preventing fraud and malicious activities
- Sending updates and relevant communications (with your consent)
3. Cookies
Our website may use cookies to enhance your experience. Cookies are small files stored on your device. You can control cookies through your browser settings.
4. Third parties
We do not sell or share your personal information with third parties except in the following cases:
- With service providers required to operate our website
- When required by law
- With your explicit consent
5. Data security
We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. However, we cannot guarantee absolute security of information transmitted over the Internet.
6. Data retention
We retain your personal information only for as long as necessary to fulfil the purposes described in this policy or as required by law.
7. Your rights
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your information
- Withdraw consent for data processing
- Request restriction of data processing
- Lodge a complaint with a data protection authority
8. GDPR and privacy laws
If you reside in the European Union, your data is protected under the General Data Protection Regulation (GDPR). This policy complies with GDPR and other applicable privacy laws.
9. Changes to this policy
We may update this privacy policy at any time. Changes take effect immediately upon publication on the website. We recommend reviewing this policy regularly.
10. Contact
If you have questions about this privacy policy or wish to exercise your privacy rights, contact [email protected].
11. Supervisory authority
If you have a complaint regarding the processing of your personal data, you have the right to file it with the competent data protection authority in your country.